Deleting your data
Last updated 6 November 2026
You can ask us to delete your personal data at any time. This page explains how, whether you messaged a business that uses Sheen, or signed up to use it yourself.
If you messaged a valeting business on WhatsApp or Instagram
Email privacy@getsheen.co.uk with the subject "Delete my data" and include:
- The name of the business you messaged.
- Whether it was on WhatsApp or Instagram.
- Your WhatsApp number or your Instagram username, so we can find your conversation.
If you signed up as a valeter
Email privacy@getsheen.co.uk from the address or WhatsApp number you signed up with, or message us on WhatsApp, and say you'd like your data deleted.
What happens next
We'll confirm we've received your request within 5 working days, and delete your data within 30 days. We'll tell you when it's done.
We delete conversation history, contact details and booking records linked to you. We may keep a minimal record that we deleted your data, and anything we're legally required to keep, such as invoices for paying customers.
Deleting your data from our systems doesn't delete messages from WhatsApp or Instagram themselves, or from the business's own phone. To remove those, delete the chat in the app.
If you removed Sheen from Facebook or Instagram
If you remove Sheen's access from your Facebook or Instagram settings, you can still ask us to delete the data we already hold using the steps above.
Questions
Contact privacy@getsheen.co.uk. You can also read our full privacy policy.